Frequently Asked Questions

Simply choose your preferred box size (Small, Medium, or Large), customize it with your favorite fruits and vegetables, and proceed to checkout. You can pay securely using Easypaisa or JazzCash.

Small Box: 2-3 items for Rs. 799, Medium Box: 4-6 items for Rs. 1,399, Large Box: 7-10 items for Rs. 1,999. All boxes include only the freshest organic produce.

Yes! After selecting your box size, you can choose exactly which fruits and vegetables you want from our available inventory. You can see live preview and pricing as you customize.

Yes, we guarantee 100% organic produce. All our partner farms are certified organic and we maintain strict quality standards throughout our supply chain.

If an item you selected becomes unavailable, we'll contact you immediately to suggest suitable alternatives or adjust your order accordingly.

We currently deliver to Lahore, Karachi, Islamabad, and Rawalpindi. We're expanding to more cities soon including Faisalabad, Multan, and Peshawar.

We deliver from 9 AM to 9 PM, 7 days a week. Same-day delivery is available for orders placed before 3 PM.

Yes! Free delivery is included with all our box orders. For individual items, free delivery applies to orders above Rs. 1,000.

We use cold-chain delivery vehicles and insulated packaging to maintain optimal temperature. All produce is delivered within 24 hours of harvest.

Yes, you can choose your preferred delivery time slot during checkout. We offer 2-hour delivery windows for your convenience.

We accept Easypaisa and JazzCash for secure digital payments. Cash on Delivery (COD) is not available as we focus on contactless transactions.

No hidden charges! The price you see during checkout is the final price, including delivery. No extra fees or surcharges.

You'll receive a payment confirmation immediately after successful transaction via SMS and email, along with your order details and tracking information.

Absolutely! We use bank-grade encryption and work directly with Easypaisa and JazzCash's secure payment gateways. We never store your payment information.

Yes, we offer a 100% satisfaction guarantee. If you're not happy with your order, contact us within 24 hours for a full refund or replacement.

No account creation required! Simply provide your delivery details during checkout. However, creating an account helps track your orders and preferences.

You'll receive SMS and email updates with order status. You can also call our support team at +92 300 1234567 for real-time tracking information.

You can modify or cancel your order within 1 hour of placing it by calling our support team. After that, orders enter preparation and cannot be changed.

Multiple ways: WhatsApp +92 300 1234567, Email support@freshbox.pk, Phone +92 300 1234567 (9 AM - 9 PM), or use our live chat feature.

Currently, we operate through our responsive website that works perfectly on mobile devices. A dedicated mobile app is planned for 2024.